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Frequently asked questions about E.B. Horsman & Son.

Account

To set up an account, you need to apply for a Cash On Delivery or a Credit Account. Once your account is approved and set up, you will be assigned a Customer ID and you will be able to purchase from us.

If you have questions or need help with your application click here to learn more https://ebhorsman.com/customers/application/  or contact us at: creditapplications@ebhorsman.com or 778.545.9916

Before we can set you up with an online login, you first need to set up an account with the E.B. Horsman & Son credit department at https://ebhorsman.com/customers/application/

Once your account is set up, you can request access to your online account at https://shop.ebhorsman.com/signup. After you sign up, you will receive an email from us asking to verify your email address. Once you verify, we have an automated request that goes to your account sales rep to authorize your access. Once approved by the sales rep, you will receive a confirmation email from us that your account is set up and you are ready to shop!

A Cash On Delivery account requires you to pay for the order up front with cash. A credit account, E.B. Horsman bills you monthly.

If you have an existing account with E.B. Horsman & Son, you can set up as many users as you want using different email addresses. All they need to do is go to https://shop.ebhorsman.com/signup which will take them through the standard sign up process.

When you sign up for an online account you gain access to many great features including personalized net pricing, company-wide inventory levels, ability to print/download/export invoices, view open orders, view invoice history and more! Sign up now at https://shop.ebhorsman.com/signup.

Purchases

  • Restocking fees may apply on all returns
  • Non-stock item returns must be approved by our vendor prior to refund
    • Any fees from the vendor will be charged
  • Non-cancelable, non-refundable items, as defined by the manufacturer, cannot be returned
  • Minimum $50 purchase
  • All cash payments are non-refundable
  • All customer orders require full payment at time of order entry

We have agreed to restrict our sales to the territories outlined in our Supplier Partner agreements. At this time, we are only authorized to sell to customers with locations in the Canadian provinces and territories of: British Columbia, Alberta, Saskatchewan, Manitoba, Yukon and the Northwest Territories.

We accept Visa, M/C, eft/direct deposit, On-line Bank Payments, e-transfers, and cheques.  Amex is currently not part of E.B. Horsman & Son’s offering.

We are a full line electrical distributor supplying products to electrical contractors, procurement departments, government agencies and companies with ticketed electricians on staff. We also offer sales to the general public at our local branches.

Support

We are open Monday-Friday from 8-4:30 PM, although it varies according to the branch. Contact your local branch to find out their hours and directions. https://ebhorsman.com/locations/

If you have any questions about your payment, contact accounts receivable at AR@ebhorsman.com

Please contact websupport@ebhorsman.com and a member of our eCommerce team will assist you with any problems you may be experiencing.

You can contact us at info@ebhorsman.com, or you can contact your nearest E.B. Horsman & Son location using the following link https://ebhorsman.com/locations/