EB Horsman’s 125-Year Legacy: 50 Years of Service at Our Richmond Branch

Our Richmond branch opened its doors on February 25, 1975. On June 27, 2011, the branch relocated to its current location, 12360 Vickers Way, continuing its commitment to supporting customers in the area. Under the leadership of Area Manager Shane Smith, a team of 11 dedicated employees delivers top-tier solutions to meet the diverse needs our customers. 

Our Richmond team is committed to delivering a high level of service that consistently meets and exceeds customer expectations, ensuring every interaction is marked by expertise, respect, and care. Traditionally focused on serving industrial clients, the Richmond branch has achieved significant progress in expanding its reach within the commercial sector. This growth stems from the team’s dedication to providing tailored solutions, exceptional support, and a deep understanding of the unique needs of both industries. With a customer-first approach and industry expertise, the Richmond team delivers reliable, responsive, and solution-driven support across both sectors.

Our Richmond branch is committed to giving back to the community through meaningful efforts, no matter how small. Recently, they supported two important initiatives:

1. Raising funds for BC Children’s Hospital through fundraising: Supporting the health and well-being of children is a cause close to our hearts. While the funds raised may not have been monumental, we are proud to contribute to the vital work of BC Children’s Hospital.
2. Gathering winter clothing for the people experiencing homelessness: Understanding the struggles of those without shelter, we organized a clothing drive to collect warm winter wear for the individuals experiencing homelessness. This initiative aims to ensure that everyone in our community stays warm and cared for during the colder months.

The Richmond branch has hosted chili cook-offs and Jeans Day BBQs to raise funds for the BC Children’s Hospital Foundation, demonstrating its commitment to the community. These efforts inspire the branch to set higher goals and increase its involvement, with the belief that every small step helps strengthen the community.

To express customer appreciation, our Richmond branch has organized initiatives such as food truck events and counter days, offering a space for engagement and product education.

Hector Cham, our Richmond Customer Service Manager, shared an inspiring story that beautifully captures the essence of teamwork and togetherness at our Richmond branch:

"The 2024 Lower Mainland Christmas Party was a celebration to remember, what truly stood out was the collective joy and unity we experienced as a team. Seeing every team member come together and walk away with a shared sense of accomplishment was a moment that left me and our branch manager beaming with pride. This wasn’t just about luck; it was a reflection of the incredible effort and energy this group brings to the table every single day. Whether tackling daily challenges or supporting each other through complex customer requests, our team works as one—always stepping up with care, dedication, and excellence."

Customers consistently value the qualities that define the Richmond team: friendliness, knowledge, and a strong drive to find solutions. These traits set the Richmond Branch apart and form the foundation of exceptional customer service. With a warm, welcoming attitude, the Richmond team ensures every customer feels valued and heard, whether addressing a quick inquiry or a more complex issue. Beyond friendliness, the Richmond team’s deep industry knowledge allows for informed advice and answers to customer questions. The team is committed to delivering solutions with determination and creativity, tackling even the most challenging requests. Customers appreciate this problem-solving mindset, knowing they can rely on the team for efficient and thoughtful service.

The success of the Richmond team lies in its collaborative environment and mutual support. Each member brings unique strengths, and a shared commitment to growth and learning fosters collective progress. With transparency, open communication, and empathy, the team creates a family-like atmosphere where members support one another both professionally and personally. This unity enables the delivery of exceptional customer service, ensuring every customer experience is positive and solutions-driven.

Our Richmond branch proudly serves as the purchasing arm for valued marine industry customers, sourcing products from around the world—whether from Asia, Europe, or the Middle East. The team's commitment to customer satisfaction drives efforts to meet even the most complex, specialized needs, ensuring no request is out of reach.

This capability is supported by the expertise and global connections of the EB Horsman purchasing team, enabling the delivery of reliable, efficient, and timely solutions. A customer-first approach and dedication to innovation allow the expansion of this model beyond the marine industry, offering tailored sourcing support to meet the needs of a variety of customers. Through collaborative efforts, end-to-end solutions that exceed expectations are consistently provided.

"We appreciate our business and personal relationships with EB Horsman and we are committed to earning your loyalty every day"

- Kelly Hanson, Cascadia Sales 

Cascadia Sales was established in 2012 to market products from the leading manufacturers in the lighting & electrical industries. With over 160 years of experience, our team is valued for our well-established working relationships with contractors, distributors, showrooms, specifiers and designers.

As EB Horsman celebrates the incredible milestone of 125 years, the Richmond branch has an extra reason to celebrate—marking its 50th anniversary! Plans are underway to honour both milestones in a way that reflects the company’s values and deep connection to the community. While ideas are still evolving, the focus is on creating meaningful and memorable celebrations.

This anniversary centers on three key goals:

1. Honouring Our Loyal Customers: Recognizing the support of customers who have been integral to the company’s journey, with celebrations that express heartfelt appreciation.
2. Celebrating the Richmond Team: Highlighting the dedication and hard work of the branch’s team, whose efforts have made Richmond a trusted partner in the community.
3. Expanding Community Outreach: Setting new goals for giving back, aiming to surpass past contributions and leave a lasting, positive impact on the Richmond community.

This year’s dual celebrations are more than milestones; they’re opportunities to honour a rich legacy, celebrate five decades of Richmond’s achievements, and deepen the branch’s impact in the years to come. Stay tuned for exciting plans to make this a truly unforgettable year!

We want to extend our heartfelt thanks to the Richmond branch for their incredible dedication and hard work over the past 50 years. Your commitment to delivering exceptional service, expert knowledge, and customer-first solutions truly embodies the values of EB Horsman. For five decades, you have supported our customers with innovative product recommendations, ensured smooth operations, and consistently gone the extra mile to meet deadlines. Your efforts have been instrumental in building a legacy of trust, reliability, and excellence.

Thank you for being such an integral part of our success. Here’s to celebrating your achievements, honouring 50 remarkable years, and looking forward to even greater milestones in the future!