Counter Service Update

13th May 2020   |   News 

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E.B. HORSMAN SERVICE COUNTERS ARE REOPENING UNDER PHO GUIDELINES

Here’s how we will support health and well-being as we reopen our branches for counter service

E.B. Horsman & Son, as an electrical supplies distributor and an essential service provider, has taken precautionary measures to protect the health and safety of our employees, customers, and suppliers during COVID-19.

Over the past couple of weeks, we have learned a lot from other companies and government officials on how to modify our operations to allow us to safely reopen our branches for counter sales. On Wednesday, May 13th, 2020, we will be reopening most of our counters with essential staff only, while the rest of our staff continues to work remotely. The rest of our branches will open by May 19th, 2020 once all safety measures are received & set up. 

EBH Account Managers are available to serve your account in whatever manner works best for you and your company. In lieu of face to face visits, they are available for virtual supplier meetings, virtual product overviews with our specialty divisions, and video calls. Please don’t hesitate to reach out if you have a need; we can find a safe and effective way to help!



PLEASE NOTE:

Since the situation may change quickly, branch operations may vary by location as we strictly follow service guidelines from British Columbia, Alberta, and Saskatchewan Ministries of Health. Please click here to see the status of your local branch.

To open our branches safely we have taken the following measures and more:

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Installed plexiglass at our service counters

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Placed 6 feet markers to maintain physical distance

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Set capacity limits based on each branches facility size

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Increased branch sanitation plan and schedule

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Supplying employees with gloves, sanitizer, and masks

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Providing clean carry-out bags for purchased items


We once again thank all of our customers for quickly switching to ordering via phone, email, text or E.B. Horsman Online as well as, choosing our curbside pickup or delivery options while we restricted access to our branches.

Stay Safe

To keep you and our employees safe, we will always offer contactless services at all our locations and we still encourage customers to order via phone, text, email or shop online as well as, request curbside pickup or delivery whenever possible. Click here to learn more about our:

Feedback

We will continue to operate “normally” for as long as possible, depending on health mandates and available staff.

We want to maintain your trust as the “Electrical Distributors of Choice!”. If you have any recommendations and feedback that would help us serve you better during this unprecedented time, please let us know here.


Feedback

We thank you for your continued support!



Have Questions?

Please don't hesitate to contact us if you have any questions or concerns regarding our business continuity plan:

Inquire



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COVID-19 Operation Update: Counter Service Reopening

COVID-19 Operation Update: Counter Service Reopening

On Wednesday, May 13th, 2020, we will be reopening most of our branches for counter service with essential staff only, while the rest of our staff continues to work remotely. The rest of our branch counters will open by May 19th, 2020 once all safety measures are received & set up. 

Read More

COVID-19 Operation Update: Check Branch Status

COVID-19 Operation Update: Check Branch Status

Branch operations may vary by location as we strictly follow service guidelines from British Columbia, Alberta, and Saskatchewan Ministries of Health. We recommend that you bookmark this page as this will have the most up-to-date status information for your local branch.

Check Branch Status Here

[March 23rd] COVID-19 Business Operation Update

[March 23rd] COVID-19 Business Operation Update

We're adapting our business to serve you in the safest way possible. Although our teams continue to work onsite, we are restricting physical access to our facilities immediately. Read how we'll work with you in a physically distant way:

Read Plan Details